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If you have any concerns, suggestions, or need further assistance, please contact us through the form below or email support@transai.ai, and we will answer you as soon as possible.
Frequently Asked Questions
Which languages are supported?
Currently, the app supports 150+ languages and accents, including but not limited to English, Spanish, Portuguese, French, Arabic, Chinese, Russian, Korean, Japanese, and more. The earbud case supports display in 10 languages: English, Spanish, Portuguese, French, Arabic, Chinese (Simplified), Chinese (Traditional), Russian, Korean, and Japanese.
Is the translation in real-time? Is there any delay?
Yes, it’s real-time translation. The delay is usually within 1 second, depending on network speed and speech complexity.
How can I ensure translation accuracy?
Our app utilizes advanced large-scale AI translation technology, supporting multilingual translation, speech error correction, and high-quality localized outputs. To ensure the best results:
- Maintain a stable network connection.
- Verify that the language settings for both parties are correctly configured.
- Speak clearly and close to the microphone for optimal audio input.
For the highest translation quality, we recommend using the app in a quiet environment.
Can it translate phone or video calls?
Yes. Once connected to the app, the earbuds can translate phone and video calls in real time into your selected language.
How do I use the translation feature? Do I need an app?
Yes. Download and open the TransAI companion app, select your mode and languages, and start translating instantly. The app is updated weekly for an optimal experience. For full setup instructions, please refer to the User Manual.
What devices are supported? Is it compatible with iPhone?
Compatible with iOS and Android. Just connect via Bluetooth and use the TransAI companion app.